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general rules
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General Hotel Rules
Telephone Interns
  • Our entry time is at 15 hrs. and departure time is at 11 hrs.

  • During their stay, visits will be received in the Lobby, as they are not allowed in the room. The use of emergency stairs to enter or leave the hotel is prohibited, remember that they are exclusively for emergency use.

  • You have a safe at your disposal so the hotel is not responsible for objects left in the room or for theft or theft of vehicles, or for valuables left inside them as well as those left in public areas.

  • From 22 hrs. in all rooms the acoustic volume should be moderated. It is also the norm to be silent at night in the corridors and on the stairs. From midnight on, the silence will be absolute. Unless the hotel has scheduled an event that lasts longer than the above time.

  • Please bear in mind that it is not allowed, throughout the hotel, to cook, heat food in order to avoid smoke or odors, as well as carry out activities inside the rooms that endanger the safety of the guests and / or damage the rooms. facilities. It is not allowed to enter with food and / or drinks purchased outside the establishment. The hotel has gourmet spaces where they can assist you according to your needs.

  • The entry of children under 14 years of age to the SPA and gym area must be accompanied by an adult. It is allowed to enter the pool with a water diaper. The entry of minors under 18 years of age to the Jacuzzi is not allowed. You are not allowed to stay in the Jacuzzi for more than 15 minutes. The pool has a temperature that ranges between 30º and 36º.  At the same time it is remembered that it is a relaxing space, therefore it is not allowed to carry out any activity that could alter the climate of tranquility.

fondo negro
Not Pet  Allowed
logo prohibido animales
fondo negro
logo hotel libre de humo
Free Smoke Hotel

Telephone Interns

fondo negro
  • Front Desk - 4th Level
    Int. 0/450
    Check in: 3 pm
    Check out: 11 am

  • Coral Lounge - Breakfast- 4th Level
    Hours: 6:15 am - 10:30 am

  • Pierrot Lobby Bar - 4th Level
    Int. 425
    Hours: 11:30 am -0 am

  • Lunch box service at Pierrot Bistró Lobby Bar - 4th Level
    Hours: 11:30 am - 10:00 pm

  • Mora Restaurant- 4th Level
    Int. 495

    Hours: 7 pm - 11:30 pm

  • Huerta & Fuegos- (subject to weather)

       Hours: ...

  • Zen Spa & Gym - 1st Level
    Int. 390
    Hours: 12 pm - 10 pm

  • Room Service


       Hours: 8 am - 0 am

  • Laundry: Bag and instructions form in the closet

  • Net wifi
    Network: Hotel Xelena
    User: Xelena

       Password: xelenalibre

  • Free shuttle to the city: Check the schedules on the attached map.

  • Ambar Salon 4to Nivel 


  • Pc with free internet - 4th Level

  • Location of elevators - 4th Level
    Elevator 1 near reception:

       Rooms 501 -  620
       Elevator 2 at end of the hallway:

       Rooms 101 - 311 y SPA

  • In the rooms you will find 3 remote controls: 1-TV, 2 Air Conditioning, 3-Curtains.