General Hotel Rules

Telephone Interns

• Front Desk - 4th Level
  Int. 0/450
  Check in: 2:00 pm
  Check out: 11:00 am

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• Coral Lounge - Breakfast- 4th Level
  Hours: 6:30 am -10: 30 am

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• Pierrot Lobby Bar - 4th Level
  Int. 420
  Hours: 8 am -1 am

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• Lunch box service at Pierrot Bistró Lobby Bar - 4th Level
  Hours: 11 am-10:00 pm

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• Mora Restaurant- 4th Level
  Int. 495
  Hours: 7 pm - 11:30 pm

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• Huerta & Fuegos- 

       Horario: --

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• Zen Spa & Gym - 1st Level
  Int. 390
  Hours: 3 pm - 10 pm

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• Laundry: Bag and instructions form in the closet

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• Net wifi and PC - 4th Level
  Network: Hotel Xelena
  User: Xelena

       Password: xelenalibre

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• Free shuttle to the city: Check the schedules on the attached map.

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• Ambar Salon 4to Nivel 

         Playroom 

       Hours 11 am - 11 pm

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• Pc with free internet - 4th Level

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• Location of elevators - 4th Level
  Elevator 1 near reception:

       Rooms 501 - 610
       Elevator 2 at end of the hallway:

       Rooms 301-111

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• In the rooms you will find 3 remote controls: 1-TV, 2 Air Conditioning, 3-Curtains.

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• Our entry time is at 2:00 p.m. and departure time is at 11 a.m.

• During their stay, visits will be received in the Lobby, as they are not allowed in the room. The use of emergency stairs to enter or leave the hotel is prohibited, remember that they are exclusively for emergency use.

• You have a safe at your disposal so the hotel is not responsible for objects left in the room or for theft or theft of vehicles, or for valuables left inside them as well as those left in public areas.

• From 10 pm in all rooms the acoustic volume should be moderated. It is also the norm to be silent at night in the corridors and on the stairs. From midnight on, the silence will be absolute. Unless the hotel has scheduled an event that lasts longer than the above time.

• Please bear in mind that it is not allowed, throughout the hotel, to cook, heat food in order to avoid smoke or odors, as well as carry out activities inside the rooms that endanger the safety of the guests and / or damage the rooms. facilities. It is not allowed to enter with food and / or drinks purchased outside the establishment. The hotel has gourmet spaces where they can assist you according to your needs.

• The entry of children under 14 years of age to the SPA and gym area must be accompanied by an adult. It is allowed to enter the pool with a water diaper. The entry of minors under 18 years of age to the Jacuzzi is not allowed. You are not allowed to stay in the Jacuzzi for more than 15 minutes. The pool has a temperature that ranges between 28º and 32º.  At the same time it is remembered that it is a relaxing space, therefore it is not allowed to carry out any activity that could alter the climate of tranquility.