top of page
foto recepción

general rules
Swipe down or click the button.

General Hotel Rules
Telephone Interns
  • Our entry time is at 15 hrs. and departure time is at 11 hrs.

  • During their stay, visits will be received in the Lobby, as they are not allowed in the room. The use of emergency stairs to enter or leave the hotel is prohibited, remember that they are exclusively for emergency use.

  • You have a safe at your disposal so the hotel is not responsible for objects left in the room or for theft or theft of vehicles, or for valuables left inside them as well as those left in public areas.

  • From 22 hrs. in all rooms the acoustic volume should be moderated. It is also the norm to be silent at night in the corridors and on the stairs. From midnight on, the silence will be absolute. Unless the hotel has scheduled an event that lasts longer than the above time.

  • Please bear in mind that it is not allowed, throughout the hotel, to cook, heat food in order to avoid smoke or odors, as well as carry out activities inside the rooms that endanger the safety of the guests and / or damage the rooms. facilities. It is not allowed to enter with food and / or drinks purchased outside the establishment. The hotel has gourmet spaces where they can assist you according to your needs.

  • Entry with alcoholic beverages to the SPA area is not permitted.The entry of children under 14 years of age to the SPA and gym area must be accompanied by an adult. It is allowed to enter the pool with a water diaper. The entry of minors under 18 years of age to the Jacuzzi is not allowed. You are not allowed to stay in the Jacuzzi for more than 15 minutes. The pool has a temperature that ranges between 28º and 32º.  At the same time it is remembered that it is a relaxing space, therefore it is not allowed to carry out any activity that could alter the climate of tranquility.

Not Pet  Allowed
logo prohibido animales
logo hotel libre de humo
Free Smoke Hotel

Telephone Interns

  • Reception - 4th Level
    Check in: 3 pm
    Check out: 11 am

  • Coral Room - Breakfast- 4th Level
    Hours: 6 a.m. -10:30 a.m.

  • Pierrot Bistro Lobby Bar - 4th Level
    Hours: 11:30 a.m. - 0 a.m.

  • Lunch Service at Pierrot Bistró Lobby Bar - 4th Level
    Hours: 11:30 a.m. -10 p.m.

  • Mora Restaurant- 4th Level

    Hours: Every day 7 p.m. - 11:30 p.m.

  • Huerta & Fuegos- (subject to weather)

       Hours: Close until summer

  • Zen Spa & Gym – 1st Level
    Hours: 12 pm – 10 pm

  • Room Service:


       Hours: 8 am - 0 am

  • Laundry: Bag and instruction form in the closet

  • Wi-Fi network
    Network: Hotel Xelena
    User: Xelena


  • Free transfer to the center: Winter

       From 3 pm to 7:20 pm​

  • Ambar Room 4th Level 

  • PC with free internet 4th Level

  • Elevator Location – 4th Level
    Elevator 1 near Reception: Rooms: 501 - 620
    Elevator 2 at the end of the corridor: Rooms: 101 - 311 and SPA

  • In the rooms, you will find 3 remote controls:1-TV, 2 Air Conditioning, 3-Curtains

bottom of page