Check-in time is 3:00 p.m., and check-out time is 11:00 a.m.

During your stay, visitors may be received only in the Lobby, as visits are not permitted in guest rooms. The use of emergency staircases to enter or exit the hotel is strictly prohibited, as they are for emergency use only. Guests are not permitted to circulate within the hotel without their torso covered.

A safety deposit box is available for your use; therefore, the hotel assumes no responsibility for items left in guest rooms, nor for theft or damage to vehicles, or for valuables left inside them, as well as those left in public areas.

From 10:00 p.m., guests are required to keep noise levels low in all rooms. Silence must also be maintained in corridors and stairways. From 12:00 a.m., absolute silence is required, unless the hotel has scheduled an event extending beyond this time.

In accordance with National Law No. 26,687, smoking is prohibited in enclosed public spaces. Consequently, smoking is not permitted in any indoor area of the Hotel, including guest rooms. Likewise, any action that alters the premises by generating odors, stains, burns, or other damage shall be considered a violation of National Law No. 26,687 and of the Hotel’s internal regulations, and will result in the application of the corresponding measures in accordance with the Hotel’s policies.

It is strictly prohibited, in all areas of the hotel, including guest rooms, to cook, heat food, or carry out any activity involving the use of fire, open flames, or heat sources, as well as the generation of smoke, odors, or vapors, which may compromise the safety of guests and staff and/or cause damage to the hotel facilities. The entry, storage, or consumption of food and/or beverages purchased outside the establishment is not permitted. The hotel offers its own gourmet spaces and food and beverage services, through which guests may be assisted according to their needs, within established operational parameters. For operational and safety reasons, the use of kitchens or food production areas by individuals who are not part of the hotel staff is not authorized, nor is the storage of food that is not part of the hotel’s internal production.Under no circumstances is the entry or use of external food preparations, catering, or third-party food services permitted, as the hotel cannot assume any responsibility for food or preparations that are not under its direct control. Any service contracted outside the hotel, whose delivery takes place before or during the stay, shall be the sole responsibility of the guest or the group Tour Leader. The coordination of such deliveries must be carried out directly between the involved parties, without the intervention of the hotel or its staff. In no case may the hotel receive, safeguard, store, or transport such items to guest rooms.The hotel does not work with certified Kosher or Halal products or brands, nor does it prepare meals under specific standards associated with strict religious diets, such as Hindu vegetarian, Buddhist, or similar diets. However, the hotel may evaluate specific dietary requests that do not require differentiated processes, exclusive equipment, or modifications to regular operations. Such requests will be subject to availability and operational feasibility. Dietary Restrictions: For proper service organization, guests are kindly requested to inform the hotel of any dietary restrictions, especially gluten-free diets, as far in advance as possible. The hotel is not Gluten Free certified, and gluten-free products are outsourced; therefore, availability may be limited when the information is received after the stay has begun. Our team will always make its best effort to assist you.

Guests under 14 years of age must be accompanied by an adult to enter the SPA and gym areas. Entry to the pool is permitted with swim diapers. Guests under 18 years of age are not allowed to use the Jacuzzi. Use of the Jacuzzi is limited to a maximum of 15 minutes. The pool temperature ranges between 28°C and 32°C. Please note that this is a relaxation area; therefore, any activity that may disturb the tranquil atmosphere is not permitted.